How to apply

In order to determine how best we can help you, we need to make a thorough assessment of your circumstances including your current financial situation. You will also need to demonstrate that you have explored opportunities for help from the State and other supportive agencies. Visit for advice on your entitlement to benefits.

Download an application form here.

Alternatively, you can email us at  or phone 020 3693 0171 and we will send you one in the post.

You should then send it recorded delivery to; 

ABTA LifeLine, 3rd Floor, 30 Park Street, London SE1 9EQ.

Please notify us once you have posted your form and be sure to keep a copy for your records.

The questions in the application form are intended to give us an accurate picture of your present circumstances, so it's very important that you answer them all. All information will be treated in strict confidence.

Please make sure you enclose any relevant documentation such as a current bank statement or any medical records to support your application, this is also explained on the application form. We do not recommend that you send any original documentation.