Alison* worked in travel for seven years but when the company she worked for went into liquidation, she soon found herself in financial difficulty.
Her outgoings far outweighed her income and she was unable to keep up with payments on her credit card.
With winter coming and the price of oil so high, Alison was worried about how she was going to cope, causing her to feel depressed.
She reached out to ABTA LifeLine for help.
“I felt awkward and embarrassed but Trudie was so nice and put me at ease”
The charity paid for heating oil which lasted her for the year.
*Name changed and photo posed by model to protect applicant's identity